Split – Monthly Instalments

Please go through these frequently asked questions on monthly instalments payment via Split. If you have any other questions on Split, please visit them here.

What is Split? 

Split is an instalment payment service that allows VELRIA store to offer our customers the choice of paying in up to 3 equal monthly payments online, in-store or over any chat app.

Your remaining instalments will be auto-deducted in the following months (don’t worry, we believe in 100% transparency and we’ll notify before any deduction)

Who can use Split?

Residents of Malaysia and Singapore above the age of 18. Owns a credit or debit card.

Are all products entitled for monthly instalments?

Yes, but with total cart of at least RM100 & maximum RM700. This payment method will be available upon checkout with the said minimum spend.

Does Split charge fees? 

Split is always free for people to use - no interest, late fees, processing fees or any hidden fees.

How to pay monthly instalments with Split?

STEP 1 - With your selected items at checkout, simply choose the “Split” payment method.

STEP 2 - Enter your details and pay your first instalment with any payment card.

STEP 3 - Purchase complete! For your reference, we’ll email you a summary of your remaining instalments and their due dates.

When do I receive the order? Do I have to finish paying before I get my product?

No, you don’t! Once your first instalment has been successfully paid, VELRIA will begin processing and shipping your order.

What happens when I pay late?

Split does not charge any late fees. Please ensure that you are able to pay your instalments on time, and if you foresee difficulties in payment, please reach out to Split’s customer service team at support@paywithsplit.co

If I pay using Split, can I refund my product?

Returns and exchanges are only available if you receive a defect or wrong item(s). Let us know immediately at hello@velria.com with your Order ID and we’ll get it sorted out for you.

Good items are non-refundable, non-exchangeable and non-returnable.

How many Split instalment plans can I have at a time?

You can only have 1 ongoing instalment plan with Split.

How many products can I have in ONE instalment plan? Is there a maximum amount for instalments?

Maximum purchase for instalments with VELRIA is RM700. 

Can I pay off my instalments early?

Of course! You can do so at dashboard.paywithsplit.co and click first-time login.

When will my card be automatically charged?

Exactly one month from the first day of purchase. For example, you paid your first instalment on 1 March. Your next instalments will be 1 April and 1 May. You can also check your confirmation email from Split.

Can I have 4 or 6 month instalment plans?

Unfortunately no, Split only offers up to 3 monthly instalments.

Why did Split reject my card?

Possible reasons include insufficient amount in the card or your bank may be blocking e-commerce transactions. Additionally please ensure you aren’t using a prepaid card, Split accepts debit and credit cards.