Paid orders made on a particular day will be shipped out within the next three (working) days and we deliver via NinjaVan (https://www.ninjavan.co/en-my). You can track your parcel at https://www.ninjavan.co/en-my/tracking.
Flat rate shipping of RM8 to West Malaysia and RM13 to East Malaysia.
Shipping is FREE for orders above RM200 to West Malaysia and above RM250 to East Malaysia!
At the moment, flat rate international shipping applies for Singapore, Brunei and Indonesia only and we deliver via EasyParcel (https://easyparcel.com/my/en/). Kindly refer table below for our shipping rate.
| Location | Rate |
| Singapore | RM60 |
| Brunei | RM90 |
| Indonesia | RM110 |
Shipping to other countries can be arranged upon request. Email us at hello@velria.com for further information and arrangement.
Returns and exchanges are only available if you receive a defect or wrong item(s). Let us know immediately at hello@velria.com with your Order ID and we’ll get it sorted out for you.
Good items are non-refundable, non-exchangeable and non-returnable.