Please go through these frequently asked questions. If you still can't find what you're looking for, you can reach us by filling in the contact form here and we'll get back to you as soon as possible.
We offer shipping to Malaysia, Singapore, Brunei, and Indonesia via NinjaVan (https://www.ninjavan.co/en-my) or EasyParcel (https://easyparcel.com/my/en/). We shall choose the preferred delivery partner depending on your location. Kindly refer below for our standard shipping rates.
We offer local & international shipping to these countries with a flat-rate shipping rate.
| Location | Rate |
| West Malaysia | RM8 (Free for orders above RM200) |
| East Malaysia | RM13 (Free for orders above RM250) |
| Singapore | RM60 |
| Brunei | RM90 |
| Indonesia | RM110 |
At the moment, flat rate international shipping applies for Singapore, Brunei and Indonesia only. Shipping to other countries can be arranged upon request. Email us at hello@velria.com for further information and arrangement.
Paid orders made on a particular day will be shipped within the next three (working) days. You will be given a unique tracking code once your order has been processed and packed.
Next day delivery within Peninsular Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two. Once your parcel leaves the warehouse, we will not be held responsible for any delay on shipment done by the courier and its partner(s). You can track your parcel at https://www.ninjavan.co/en-my/tracking.
Fret not! Email us at hello@velria.com with your Order ID and we’ll get it sorted out for you.
Sorry, COD is not available at the moment.