Frequently Asked Questions

Please go through these frequently asked questions. If you still can't find what you're looking for, you can reach us by filling in the contact form here and we'll get back to you as soon as possible.


Where do you deliver?

We offer shipping to Malaysia via Poslaju. Kindly refer below for our standard shipping rates.

How much does shipping cost?

Flat rate of RM8 to West Malaysia and RM13 to East Malaysia for orders below RM200.
Shipping is FREE for orders over RM200!

Do you ship internationally?

At the moment, International shipping can be arranged upon request. Email us at hello@velria.com for further information and arrangement.

When will my order be shipped out?

Paid orders made on a particular day will be shipped within the next three (working) days. You will be given a unique tracking code once your order has been processed and packed.

How long does it take for my parcel to reach me?

Next day delivery within Peninsular Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two. Once your parcel leaves the warehouse, we will not be held responsible for any delay on shipment done by PosLaju. You can track your parcel at http://poslaju.com.my/track-trace/ or call their hotline at 1-300-300-300.

I received a defect/wrong/missing item.

Fret not! Email us at hello@velria.com with your Order ID and we’ll get it sorted out.

Can I choose to self-collect or Cash on Delivery (COD)? Where?

We're sorry, COD is not available at the moment.